Service Advisor DARCARS Greenwich

Flippa.com; Danbury (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive group is seeking an experienced Service Advisor to provide excellent customer service, manage repair orders, and promote customer satisfaction. The ideal candidate will have prior experience and strong communication skills, ensuring a seamless service experience for customers. Benefits include medical, vision, and dental insurance, along with employee discounts and opportunities for community service involvement.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Short-term Disability

Long-term Disability

Life Insurance

Employee Discounts

Community Service Initiatives

Qualifications

• Must have previous experience as a Service Advisor.
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise customers on vehicle maintenance.
• Generate accurate repair estimates.

Skills

Customer Service

Phone Skills

Computer Skills

Job description

DARCARS Automotive Groupis now seeking an experiencedService Advisor!

**Must have previous experience as a Service Advisor**

As the Service Advisor you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeed