Service Advisor DARCARS Greenwich

DARCARS Automotive; Connecticut; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor to join their team. In this role, you will be the first point of contact for customers, providing them with expert advice on automotive services and warranty products. Your responsibilities will include greeting customers, generating accurate repair estimates, and ensuring customer satisfaction through excellent service. This position offers a chance to work in a dynamic environment where your skills in communication and customer service will shine. Join a company that values integrity and community service, and take the next step in your automotive career.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Employee Discounts

Disability Plans

Qualifications

• Must have previous experience as a Service Advisor.
• Must be able to manage in a fast-paced work environment.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on vehicle maintenance and generate repair estimates.
• Schedule service appointments and follow up with customers.

Skills

Customer Service

Communication Skills

Computer Skills

Automotive Knowledge

Education

High School Diploma

Job description

DARCARS Automotive Groupis now seeking an experiencedService Advisor!

**Must have previous experience as a Service Advisor**

As the Service Advisor you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

#indeed