Service Advisor DARCARS

DARCARS Automotive Group; Baltimore (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Baltimore. In this role, you'll engage with customers, providing expert advice on automotive services and ensuring their vehicles are maintained according to manufacturer specifications. You'll play a crucial role in enhancing customer satisfaction and retention while working in a fast-paced environment. This position offers competitive pay, opportunities for bonuses, and various benefits, including life insurance and a 401k plan. If you have a passion for customer service and the automotive industry, this opportunity is perfect for you!

Benefits

Short-term and long-term disability plans

Life Insurance

401k

PTO and Paid Holidays

Employee discounts on vehicle purchases, parts and service repairs

Opportunities to join community service initiatives

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must have great customer service, phone and computer skills.

Responsibilities

• Greet customers and obtain vehicle information.
• Advise on vehicle maintenance and generate repair estimates.
• Maintain service appointments and follow up with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Automotive Knowledge

Sales Skills

Education

High School Diploma

Job description

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DARCARS Bowieis now seeking Service Advisors!

As theService Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)
• Competitive pay and opportunities for bonus
• Short-term and long-term disability plans
• Life Insurance
• 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

#indeedservice

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services, Software Development, and Technology, Information and Internet

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