Service Advisor DARCARS

DARCARS Automotive; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

DARCARS Automotive is seeking a skilled Service Advisor to enhance customer satisfaction by providing professional consultations on automotive services and warranty products. The role involves managing customer relationships, advising on vehicle maintenance, and ensuring adherence to company and manufacturer guidelines. Applicants should possess strong customer service skills, with previous experience in a similar role preferred.

Benefits

Competitive pay and opportunities for bonus

Medical, vision, dental insurance

Short-term and long-term disability plans

Life Insurance

401k

PTO and Paid Holidays

Employee discounts on vehicle purchases, parts and service repairs

Opportunities to join community service initiatives

Qualifications

• Previous automotive Service Advisor experience highly preferred.
• Must manage in a fast-paced environment.
• Must comply with customer satisfaction standards.

Responsibilities

• Greet customers and provide vehicle information.
• Advise on maintenance and generate accurate repair estimates.
• Schedule service appointments and follow up with customers.

Skills

Customer service

Phone skills

Computer skills

Education

Valid driver's license

Job description

DARCARS Bowieis now seeking Service Advisors!

As theService Advisoryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair orders
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
• Follow the manufacturer’s warranty guidelines and procedures
• Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience highly preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background)

Benefits

• Competitive pay and opportunities for bonus
• Insurance: medical, vision, dental
• Short-term and long-term disability plans
• Life Insurance
• 401k
• PTO and Paid Holidays
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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