Service Advisor: Customer Care, Scheduling & Estimates

Jobtailor; Altoona (IA); On-site; USD 30,000 - 46,000; Full time

Job summary

Jobtailor in the United States is seeking a Service Advisor to greet customers, manage the service center workflow, and handle estimates, work orders, and payments. You will interact with Technicians, apply sales strategies, and maintain inventory knowledge to support customer needs.

The role requires strong communication, a positive attitude, and flexibility, including potential weekends/evenings. A valid driver’s license and English proficiency are essential.

Qualifications

• Retail or guest service experience preferred.
• Valid Driver’s license and insurable to drive.
• Able to maintain working knowledge of parts inventory.
• Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
• Able to read, write and perform math skills.

Responsibilities

• Greet customers promptly and provide friendly, competent customer service
• Coordinate the service center’s scheduling and workflow
• Create estimates and work orders, finalize payments, follow cash-handling policies, order parts, and collect payment for jobs
• Answer customer questions about service outcomes and consult with Technicians as needed
• Apply marketing and sales strategies to finalize transactions
• Consult with Technicians about needed repairs and communicate repair needs to customers
• Increase knowledge of products and services to understand industry needs
• Communicate customer needs to Technicians and technician recommendations to customers
• Keep customer-facing items clean, stocked, and up to date
• Receive merchandise, stock showroom products, and update pricing
• Maintain understanding of the Boss Shop Warranty process
• Assign work to Technicians within company guidelines
• Follow company safety policies and procedures
• Report to work promptly when scheduled
• Assist with other duties as assigned
• Demonstrates strong customer service skills, effective communication, and the ability to coordinate workflow in a retail environment. Proficient in managing service estimates, payments, and inventory while adhering to company policies and safety procedures.

Skills

Customer Service

Communication Skills

Retail Experience

Flexible Schedule

Team Collaboration

Education

Valid Driver’s License

Tools

Service Advisor Training

Cash-Handling Policies

Work Order Creation

Estimates Preparation

Computer System Proficiency

Math Skills

Job description

Jobtailor in the United States is seeking a Service Advisor to greet customers, manage the service center workflow, and handle estimates, work orders, and payments. You will interact with Technicians, apply sales strategies, and maintain inventory knowledge to support customer needs.

The role requires strong communication, a positive attitude, and flexibility, including potential weekends/evenings. A valid driver’s license and English proficiency are essential.