Service Advisor (Council Bluffs, IA)

Vander Haag's Inc.; Council Bluffs (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) match

Health Savings Account match

Paid Time Off

Tickets to KC Chiefs

Job summary

Vander Haag's, Inc. is seeking a Service Advisor at our Council Bluffs, IA location. The ideal candidate will be self-motivated, organized, and able to work with a wide range of internal and external customers.

You will work closely with the Service Department Leader to direct day-to-day operations and ensure efficient handling of service work. 3-5 years in a diesel service shop is preferred. Duties include coordinating work orders, communicating with technicians and customers, and assisting

Qualifications

• 3-5 years of experience in a diesel service shop preferred.
• Experience coordinating work orders and service staff.
• Ability to communicate with technicians and customers clearly.

Responsibilities

• Direct and coordinate day-to-day operations of the Service Department.
• Assign work hours to technicians to meet customer needs and efficiency.
• Maintain a neat and organized shop and work area.
• Manage the process of work orders from start to finish.
• Communicate estimates, authorizations, updates, and payment methods to customers.
• Work with Parts Department to ensure proper part recording and invoicing.
• Assist with end-of-month checklists and reports.

Skills

Leadership

Customer service

Organizational skills

Communication

Job description

Vander Haag's, Inc. is currently accepting applications for a full time, leadership role as a Service Advisor at our Council Bluffs, IA, location!

The right individual must be self motivated, organized, and be able to work with a wide range of internal and external customers. This position will work closely with our Service Department Leader to direct and coordinate the day-to-day operations of our Service Department. 3 - 5 year’s experience working in a diesel service shop environment is preferred.

Regular duties for this position include:

• Communicating directly with Service Technicians to ensure parts availability for assigned work orders.
• Maintaining a neat and organized shop and work area.
• Assisting the Service Department Manager by assigning work hours to Service Technicians to meet customer needs and maximize efficiency.
• Managing the process of work orders from start to finish.
• Communicating directly with the customer regarding estimates, repair authorizations, repair updates, and method of payment for invoices.
• Working closely with the Parts Department to ensure parts are recorded and invoiced appropriately.
• Assist with all end of month checklists and reports.

Hours: Day shift hours, 7:30 AM – 5:30 PM, Monday through Friday. No evenings, weekends, holidays, or on-call hours required!

Compensation: Compensation dependent upon experience level and qualifications. This position will also be eligible for an efficiency bonus based on the performance of the service/fabrication shop. Bonus is paid each month.

Benefits:We offer a generous benefits package that includes health insurance, dental insurance, 401(k) match, Health Savings Account match, Paid Time Off, and much more. You can learn more about all the benefits available to you by checking out our Benefits Information page . But that's not all... Vander Haag's also offers some unique perks like tickets to the KC Chiefs and the KC Royals and much more! Check out all the awesome perks that our team members enjoy!