Service Advisor - Chicago

Richemont Iberia SL; Chicago (IL); On-site; USD 71,635,000 - 80,231,000; Full time

Job summary

Richemont Iberia SL seeks a store manager in Chicago to oversee merchandising, financial management, and staff supervision for a multi-channel retail operation.

You will lead day-to-day store activities, develop schedules, coach team members, manage budgets, and ensure customer satisfaction while aligning with company policies and health & safety guidelines.

Qualifications

• Bachelor's Degree or equivalent level required.
• Experience managing resources to deliver objectives and advising others.
• Proven managerial experience in planning and resource management.

Responsibilities

• Oversee merchandising, financial management, and overall store management to meet sales goals.
• Supervise day-to-day operations of a small/medium store including front end, back end, and sales floor.
• Provide training or coaching to staff to enhance performance.
• Aggregate and analyze customer issues to develop response strategies.
• Develop and manage work schedules to meet commitments; approve overtime or resources as needed.
• Set objectives for sales calls/meetings and tailor presentations for decision-makers.
• Identify opportunities to grow customer accounts with additional products or services.
• Develop and implement relationship management plans with customers.
• Follow HSE policies and mitigate risks; escalate serious issues.

Skills

Leadership

Merchandising

Financial management

Budgeting

Training coaching

Customer service

Education

Bachelor's Degree

Job description

YOUR MISSION

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure operational sales performance goals are met.
• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required.
• Deliver and manage budgets, conducting complex analyses on budget progress.
• Lead teams in recording and processing customer orders.
• Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs.
• Identify opportunities to grow customer accounts through additional products or services.
• Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.
• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.

$25-28/hr

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Bachelor's Degree or Equivalent Level

Experience enables job holder to deal with the majority of situations and to advise others.