Service Advisor - Automotive

Crown Automotive Group; Chattanooga, Northern (TN, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

Disability insurance

Life insurance

FSAs

401K match

Growth opportunities

Community involvement

Safe work environment

Job summary

Crown Chrysler Dodge Jeep Ram in Chattanooga is seeking an experienced Automotive Service Advisor to interact daily with customers, technicians, and managers. A friendly, outgoing manner and excellent customer service skills are essential to be successful.

The role involves meeting service sales and CSI objectives, scheduling appointments, obtaining vehicle data, writing repair orders, explaining repairs to customers, and providing accurate cost estimates.

Qualifications

• MINIMUM one year of experience as an automotive service advisor.
• Basic knowledge of automotive repairs.
• Proficient on the computer and repair orders.
• Hold a current, valid driver license with a clean driving record.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments and obtain customer and vehicle data.
• Greet customers and obtain vehicle information.
• Write up / enter vehicle problems on repair orders.
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimates for labor and parts.
• Maximize product knowledge.
• Explain completed work to customers.
• Implement and maintain quality control processes.
• Other duties as needed.

Skills

Customer service

Communication

Computer skills

Non-technical explanations

Friendly demeanor

Detail oriented

Reliable schedule

Job description

Crown Chrysler Dodge Jeep Ram has an opportunity for an experienced Automotive Service Advisor in Chattanooga!

The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.

Once you are part of our team, we prefer to promote from within here at Crown. Many of our managers rose through the ranks this way.

The opportunities at Crown are truly limitless!

Our Benefits Include:

• Medical, dental and vision insurance
• Paid Time Off (PTO)
• Short- and long-term disability coverage
• Life insurance
• Flexible spending accounts
• 401K w/ company match
• The stability of an established company
• Opportunity for growth and advancement
• Opportunities to serve your community
• A safe and environmentally conscious work environment

Responsibilities:

• Meet predetermined service sales objectives
• Meet predetermined customer satisfaction score objectives (CSI)
• Schedule service appointments - obtain customer and vehicle data prior to arrival
• Greet customers in a timely, friendly manner and obtain vehicle information
• Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
• May test drive vehicles
• Recommend additional necessary service
• Provide complete and accurate written cost estimate for labor/parts
• Maximize product knowledge
• Explain completed work to customer
• Implement and maintain quality control process
• Other duties as part of description and as per company/department needs

Qualifications:

• MINIMUM One Year of Experienceas an automotive service advisor
• Basic knowledge of automotive repairs
• Proficient on the computer
• Operate both standard and automatic vehicles
• Provide non-technical explanation of technical repairs to customers
• Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
• Friendly and outgoing manner
• Demonstrated customer service skills
• Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
  • May regularly involve weekend days.
• Strong attention to detail
• Successful applicants must:
  • Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
  • Hold a current, valid driver license and have a clean driving record
  • Be able to verify their eligibility to work in the USA

At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive.

Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless.

We are an Equal Opportunity Employer and a Drug Free Workplace

EOE/DFWP