Service Advisor - Audi North Atlanta

Asbury Automotive Group; Roswell, Northern (GA, KY); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401k with company match

Pet Insurance

Résumé du poste

Asbury Automotive Group seeks a Service Advisor to greet customers, gather vehicle information, and promote needed services while aligning with manufacturer maintenance guidelines. You will prepare accurate repair estimates and communicate timelines to customers and technicians, aiming for high CSI and satisfaction.

The role requires strong customer service, phone and computer skills, with prior automotive service advising preferred.

Qualifications

• Experience as an automotive Service Advisor is highly preferred.
• Must be at least 18 years old.
• Must have a valid driver's license.
• Must pass pre-employment background and drug test.

Responsabilités

• Greet customers and obtain vehicle information.
• Actively promote services and build rapport with customers.
• Advise on maintenance per manufacturer specifications.
• Generate complete and accurate repair estimates.
• Communicate repair completion times with customers and technicians.
• Answer incoming service calls and maintain appointment schedules.
• Follow warranty guidelines and CSI goals.
• Protect customer, company and manufacturer information.

Connaissances

Customer service

Phone skills

Computer skills

Sales ability

Outils

CRM software

Description du poste

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSERVICEPCH