Service Advisor Assistant - Leith Toyota

Capital Auto Associates, LLC; Raleigh (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) with company match

Job summary

Leith Toyota, part of the Holman family, is seeking an Assistant Service Advisor to welcome customers and ensure they receive prompt, courteous service while coordinating with technicians. You will interact with customers by phone or in person to determine service needs, educate on services, and act as liaison between technicians and customers.

A high school diploma, strong communication, and a valid driver's license are required; 1+ year of customer service experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication skills and ability to work within a team.
• Valid driver’s license and a good driving record.

Responsibilities

• Welcome customers and ensure prompt, courteous service.
• Interact with customers via phone or in person to determine service needs and prioritize required services.
• Use a consultative approach to educate customers on services and products.
• Serve as a liaison between technicians and customers.
• Provide administrative support to Service Advisors.
• Follow up with all service customers when their assigned advisor is absent.
• Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor.
• Complete and maintain all company and dealer training requirements for the advisor position.

Skills

Excellent written and verbal comms

Team player

Education

High School Diploma or equivalent

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Leith Toyota has an outstanding opportunity for an Assistant Service Advisor to join their team and the Holman Family!

Job Duties

• Welcome customers and ensure they receive prompt, courteous and effective service
• Interact with customers via phone or in person to determine service needs and prioritize required services
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Provide administrative support to Service Advisors
• Follow up with all service customers when their assigned advisor is absent
• Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor
• Complete and maintain all company and dealer training requirements for the advisor position

Education and/or Training

• High School Diploma or equivalent
• Excellent written and verbal communication skills and ability to work within a team
• Valid driver’s license and a good driving record

Relevant Work Experience

• 1+ years’ experience in customer service or related fields

#LI-JB1 INDRA At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Benefits

• Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match.
• Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty.
• In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

• Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences.
• Any use of AI that compromises honesty or integrity may result in disqualification from the process.
• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to “The Holman Way” by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales.

Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.