Service Advisor Assistant

Priority Dispatch Corp.; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive group is seeking an energetic Assistant Service Advisor to join their Nashville team. This role involves assisting with customer interactions, managing repair orders, and ensuring a positive customer experience. Candidates should possess strong organizational and communication skills, with 2-4 years of related experience. Join a collaborative work environment with opportunities for advancement and a comprehensive benefits package.

Benefits

Medical, Dental, Vision Insurance

Life Insurance

401k

Paid Vacation/Holidays

Paid Training

Employee discounts on products & services

Qualifications

• Strong organizational skills to maintain records.
• Detail-oriented to ensure proper documentation.
• Team player with excellent communication skills.

Responsibilities

• Assist with calls, emails, or special situations for team members.
• Maintain daily open repair orders for all advisors.
• Coordinate with extended warranty companies for claims.

Skills

Organizational Skills

Detail-oriented

Communication Skills

Basic Math Skills

Education

2-4 years related experience or equivalent education

Tools

Dealer Track

DealerOps

Excel

Word

Job description

Job Details

Job Location: Beaman Toyota - Nashville, TN

Salary Range: Undisclosed

Description

$3,500 – $4,500+ per month

Internal Advancement Opportunities

Beaman Toyota is looking for an energetic and driven Assistant Service Advisor to join our team. Hudson Automotive is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are energetic, self-motivated, and enjoy being part of a growing team, consider advancing your career with Hudson Automotive Group.

What we offer:

• $3,500 – $4,500+ per month
• Collaborative work environment and customer-centric culture
• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Vacation/Holidays
• Paid Training
• Employee development through training and advancement opportunities
• Employee discounts on products & services

Essential Duties

• Assist with calls, emails, or special situations for team members to ensure a positive customer experience
• Maintain daily open repair orders for all advisors and service managers
• Notify management of urgent service cases and resolve or escalate as needed
• Verify accurate technician repair documentation
• Ensure all supporting documentation for repairs is attached to repair orders
• Coordinate with extended warranty companies for claims and approvals
• Manage schedules related to service contracts, insurance receivables, and other items
• Post, review, and verify the accuracy of journal entries and transactions
• Assist with warranty information and support for the service team
• Update open repair order lists weekly
• Work with the team to ensure excellent customer service
• Document updates in DealerOps weekly
• Handle payroll for technicians and staff, including verification and submission
• Prepare end-of-month reports and closeout documents
• Perform accounting activities and analyze financial data as needed
• Utilize Dealer Track, DealerOps, Excel, Word, and other software efficiently
• Perform other duties as assigned

Qualifications

• Strong organizational skills to maintain records as required
• Detail-oriented to ensure proper documentation and compliance
• Team player with excellent communication skills
• 2-4 years related experience or equivalent education
• Ability to read, write, and interpret manuals and instructions
• Effective presentation skills for one-on-one and group interactions
• Basic math skills
• Ability to interpret various instructions and schedules
• Valid Driver's License

Physical Demands

• Prolonged sitting, typing, and communication tasks
• Occasional lifting up to 10 pounds
• Visual acuity for data analysis and reading

Work Environment

• Office setting with standard equipment
• Busy environment with interruptions, usually quiet noise levels
• Long hours on computer requiring attention to detail

Are you ready to work in a rewarding, high-energy environment with a state-of-the-art facility? Join Hudson Automotive Group.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.