Service advisor

National Automotive Training Academy; West Memphis (AR); On-site; USD 34,000 - 56,000; Full time

Job summary

National Automotive Training Academy is seeking a personable Service Advisor to bridge customers and service technicians. You will greet customers, listen to requests, schedule appointments, estimate costs, and liaise with technicians to convey customer concerns.

The ideal candidate has strong customer service, interpersonal, and communication abilities, plus a solid understanding of automotive technology and the industry. Proficiency with industry-specific software is preferred.

Qualifications

• Excellent customer service, interpersonal, and communication skills are required.
• Strong understanding of automotive technology and the automotive industry.
• Experience with industry-specific software is preferred.

Responsibilities

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and alternatives to expensive repairs.
• Using knowledge of our services to explain options to customers.
• Scheduling appointments, vehicle drop-off and pick-up, and updating customers on status.
• Providing information on warranty protections and potential cost savings.

Skills

Customer service

Interpersonal skills

Communication skills

Automotive knowledge

Problem solving

Organizational skills

Education

Associate's degree in mechanics or related field

Tools

Industry-specific software

Job description

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

• An associate's degree in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.