Automotive Service Advisor

Watsonville Ford; Watsonville (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO & Sick Leave

Paid Holidays

401(K)

Employee pricing on vehicles, parts, and service

Job summary

A local car dealership in California is seeking a Service Advisor to join their team. The role involves greeting customers, gathering vehicle information, and scheduling maintenance appointments. Candidates need a high school diploma, experience as a service advisor, and a commitment to customer satisfaction. The position offers pay based on experience, health and dental insurance, PTO, and no weekends. This is a fantastic opportunity for someone looking for a supportive work environment that values growing their talent.

Qualifications

• Past experience as a service advisor, assistant lane manager, or service consultant.
• High CSI required.
• Ability to lift 50 pounds and work on your feet for extended periods.

Responsibilities

• Greet customers promptly.
• Prepare accurate cost estimates for labor and parts.
• Monitor the progress of each vehicle throughout the day.

Skills

Customer satisfaction

Organizational skills

Computer skills

Spanish Speaker

Education

High school diploma or equivalent

Tools

CDK

MyKaarma

Job description

Do you want to work for an established dealership in California that has a Mom & Pop feel? Look no further thanWatsonville Ford! Our employees enjoy flexible hours with no micromanaging, support forlong term growth, and a good team camaraderie.

We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Benefits:

• Pay based on experience
• Hourly plus Commission
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• PTO & Sick Leave
• Paid Holidays
• 401(K)
• No Weekends
• Employee pricing on vehicles, parts, and service
• Great team atmosphere

Location:

• In Person. Watsonville Ford 550 Auto Center Dr, Watsonville, CA 95076
• Monday - Friday. 9 Hour Days.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications:

• High school diploma or equivalent
• Past experience as a service advisor, assistant lane manager or service consultant
• High CSI required
• Previous experience at a Ford dealership is a plus
• Spanish Speaker preferred
• Ability to identify the problem quickly
• Proven record of achieving exceptional customer satisfaction
• Computer skills and willingness to learn new programs (CDK, MyKaarma.)
• Organizational skills and professional attitude
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.