Service Advisor

Sun Auto Service; Waterloo (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with Co

Employee Discounts

Job summary

Plaza Tire Service, part of The Sun Auto Network, is seeking a Service Advisor in Waterloo, IL. The role involves greeting customers, quoting services, and promoting repairs and parts while managing workflow in the shop.

Must have prior Service Advisor experience and a strong focus on customer service. The position offers compensation of $50,000-$80,000 per year, composed of hourly pay plus commission, with benefits included as listed.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Prior experience as a Service Advisor.
• Prior experience in sales, customer service or automotive related field.
• Professional appearance and ability to work in a process-driven environment.
• Possess valid driver’s license.
• Ability to work five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional manner in person and on the phone using standard techniques.
• Listen to and document customer concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and communicate additional technician recommendations to help customers decide.
• Promote the sales of services, parts, and accessories with product knowledge.
• Provide customers with accurate quotes including cost and time for approved services; update status throughout the day.
• Follow proper checkout procedures including warranties explanation.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or equivalent

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $50,000-$80,000/yr consisting of hourly + commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.