Service Advisor

Sun Auto Tire & Service; Paragould (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation and Sick Time

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Job summary

Plaza Tire Service is seeking a Service Advisor to greet customers, document service needs, and promote automotive services and parts. You will provide accurate quotes, relay technician recommendations, and track service progress in a fast-paced shop environment.

The role requires prior service-advisor experience, strong sales and customer-service skills, and a valid driver’s license. Competitive pay with benefits is offered.

Qualifications

• Experience in sales or customer service within an automotive or service environment.
• Ability to listen to customers and document concerns accurately.
• Ability to present quotes and explain service options clearly.

Responsibilities

• Greet customers professionally in person and by phone.
• Document customer concerns and inspect vehicle/service history.
• Recommend services and relay technician input to customers.
• Provide accurate quotes with cost and completion time.
• Update customers on service status and explain warranties.

Skills

Customer service

Sales experience

Communication

Professional appearance

Valid driver's license

Education

High School Diploma or equivalent

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $50,000-$70,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.