Service Advisor

Sun Auto Tire and Service; Waterloo (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, dental, vision

Life insurance

401(k) with company match

Job summary

Plaza Tire Service in Waterloo, IL is seeking a Service Advisor to sell and promote all products and services and to help manage shop workflow. They serve as the on-duty manager when the store manager is away, greeting customers, documenting concerns, and driving timely estimates and service approvals.

You will provide quotes, update customers, and promote services while maintaining a high standard of customer care. This position offers competitive pay and career growth opportunities.

Qualifications

• Prior experience as a Service Advisor is required.
• Experience in sales, customer service or automotive field is preferred.
• Professional appearance and ability to work in a process-driven environment.
• Must possess a valid driver’s license and be able to work Saturdays.
• High school diploma or equivalent is required.

Responsibilities

• Greet customers professionally in person and by phone using standardized techniques.
• Listen to concerns, inspect vehicle, reference service history to identify needs.
• Recommend services and document all recommendations in the customer file.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and completion time; give updates.
• Process cash-outs with warranty explanations and multi-point inspection review.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track new and warranty parts returns for individual customers.
• Perform other duties as assigned.

Skills

Service Advisor experience

Sales experience

Customer service

Professional appearance

Valid driver's license

Saturday availability

Education

High School Diploma or equivalent

Job description

Overview

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $50,000-$70,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.