Service Advisor

Feldman Automotive; Novi (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401k with Company match

Employee discounts on Vehicle Purchase and Parts

Job summary

Feldman Automotive is looking for a proactive, customer-oriented Service Advisor to join our team in Novi, Michigan. This role offers limitless opportunities for career advancement in a fast-paced environment. Your exceptional skills will ensure customers receive the best service possible.

Responsibilities include greeting customers, scheduling appointments, and advising on service options. Candidates should possess excellent communication skills, attention to detail, and a high school diploma or equivalent.

We offer a competitive compensation package, paid time off, and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and customer service skills are necessary.
• Ability to multitask and prioritize in a fast-paced environment is crucial.
• Strong attention to detail and accuracy are important.
• Proficient in basic computer skills is required.
• Previous experience in a service or hospitality role preferred.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen actively to customer concerns and needs.
• Schedule appointments and manage service requests.
• Advise customers on recommended service and repair options.
• Prepare service orders and ensure accurate billing.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Job description

At Feldman Automotive & Mark Wahlberg Automotive, we are seeking a proactive, customer-oriented Service Advisor to join our team. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!

Responsibilities

• Greet customers and provide them with a warm welcome
• Listen actively to customer concerns and needs
• Schedule appointments and manage service requests
• Advise customers on recommended service and repair options
• Prepare service orders and ensure accurate billing
• Follow up with customers to ensure satisfaction and address any additional concerns
• Maintain a clean and organized service area

If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we welcome your application. Join our team and help us provide the best service possible to our valued customers.

Requirements

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Proficient in basic computer skills
• Previous experience in a service or hospitality role preferred

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.