Service Advisor

Washington Auto Mall; Washington (Washington County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Advisor to enhance customer experiences and ensure efficient service operations. This role focuses on delivering exceptional customer support and managing service department activities. The ideal candidate will possess strong communication skills, a friendly demeanor, and a proven track record in service and sales success. Join a dynamic team that values growth and excellence in customer service, while enjoying a comprehensive benefits package and a supportive work environment.

Benefits

3 Medical Plans

Dental

Vision

Life Insurance Policy

401k with Employer Matching

Factory Training

Paid Holidays

Paid Sick Days

Paid Vacation Days

Gym Membership Discount

Qualifications

• Excellent communication and time management skills required.
• Organized, friendly personality with a clean driving record.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Assist in diagnosing vehicle problems and manage technician schedules.
• Maintain customer happiness scores and manage warranty claims.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Ability to manage others

Team oriented and self-motivated

Strong record of customer satisfaction

Job description

Join to apply for the Service Advisor role at Washington Auto Mall.

Washington Auto Mall's mission is to pair the right person with the right car and to exceed expectations for customer service. This value also applies to our employees. We want to pair the right applicant with the right job and to exceed the expectations of our employees. We value people who are looking to grow in the automotive industry and are committed to providing excellent customer service.

Benefits

• 3 Medical Plans
• Dental
• Vision
• Life Insurance Policy paid by dealership
• FSA and H.S.A.
• Wellness Program
• 401k with Employer Matching Contribution
• Factory Training
• Bonuses
• Paid Holidays
• Paid Sick Days
• Paid Vacation Days
• Credit Union
• Gym Membership Discount
• Uniforms (Company pays for Weekly cleaning service)
• Saturday Lunch Provided
• Aggressive Pay Plans
• 40 hour work week for salespeople

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.