Service Advisor

Stress-Free; Walnut Creek (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and development

Advancement opportunities

Job summary

Stress Free Auto Care is seeking a dynamic Service Advisor who will own the customer experience from intake to vehicle delivery. You will identify needs, propose services, and convert recommendations into approved work while managing multiple repair orders in a fast-paced shop environment.

The role emphasizes meeting sales and revenue goals, building long-term customer relationships, and collaboration with technicians to ensure transparent, high-quality service.

Qualifications

• Proven achievement in meeting/exceeding sales goals.
• Experience in high-volume customer-facing environments.
• Strong consultative selling and objection-handling skills.
• Ability to build trust quickly and drive repeat business.

Responsibilities

• Build trusted customer relationships and set clear expectations.
• Meet/exceed monthly sales and revenue goals by identifying opportunities.
• Close sales by communicating value and overcoming objections.
• Manage customer journey from appointment to delivery and follow-up.
• Coordinate with technicians and shop leadership to keep work moving.

Skills

Sales targets

Consultative selling

Communication

Customer relationships

Problem solving

Organization

Coachability

Team player

Tools

Shop management software

Job description

Our Service Advisors are dynamic sales and automotive professionals who own and create an exceptional customer experience from start to finish!

As a Service Advisor, you'll work directly with customers to understand their automotive needs, recommend the right services and repairs, and confidently convert opportunities into sales. At the same time, you'll manage the customer relationship from appointment through vehicle delivery, making sure communication is clear, expectations are set, and every customer receives a consistently high-quality transparent experience.

This is a performance-driven role with clear sales and revenue goals. We're looking for people who are motivated by results, enjoy working with customers, and want their individual performance to directly contribute to the growth of the business.

Strong individual performance can open the door to significant career growth as Stress Free Auto Care continues to expand.

Advancement is based on demonstrated performance, leadership potential, and readiness for greater responsibility.

What You'll Do

Build trusted customer relationships by understanding needs, setting clear expectations, and delivering a consistently high-quality service experience.

Meet or exceed individual sales and revenue goals by identifying opportunities, building value, and confidently converting additional service and repair recommendations into approved work.

Use strong discovery and consultative selling skills to uncover customer needs, communicate technician recommendations, overcome objections, and close sales.

Manage the customer journey from appointment through vehicle delivery, including repair order creation, approvals, updates, and final handoff.

Coordinate closely with technicians and shop leadership to keep work moving efficiently, communicate repair needs clearly, and deliver on customer commitments.

Manage multiple customers and active repair orders simultaneously in a fast-paced, high-volume environment without sacrificing accuracy or follow-through.

Use our customer and shop management technology to stay organized, maintain timely communication, and support a seamless customer experience.

What Success Looks Like

Success in this role means consistently producing strong sales results while creating a customer experience that drives trust, loyalty, and repeat business.

Consistently meet or exceed monthly sales and revenue expectations.

Turn technician recommendations into approved work through strong value-building, objection handling, and closing skills.

Build a loyal customer base that returns to Stress Free Auto Care for future service and repair needs.

Maintain strong customer communication and follow-through, even while managing a high volume of active repair orders.

Demonstrate consistent, reliable performance—not just occasional strong sales days.

Understand their individual performance metrics, identify gaps quickly, and adjust their approach to improve results.

Earn the trust of customers, technicians, and shop leadership by following through on commitments and owning outcomes.

Show continued growth in sales capability, automotive knowledge, and readiness for increased responsibility.

What You Bring

A proven track record of meeting or exceeding individual sales, revenue, or performance goals.

Experience in sales, retail, hospitality, automotive service, or another high-volume customer-facing environment.

Strong consultative selling skills, including discovery, value building, objection handling, and closing.

The ability to build trust quickly and create customer relationships that lead to repeat business.

A competitive, self-motivated mindset—you don't wait for opportunities to come to you; you create momentum, follow through, and take ownership of your results.

Comfort working against measurable KPIs and using your performance data to identify where you can improve.

The ability to manage multiple customers and priorities at once without sacrificing urgency, accuracy, or follow-through.

Strong communication, organization, and problem-solving skills.

Coachability and a desire to continuously improve your sales performance, automotive knowledge, and overall impact on the business.

A team-first mentality with the willingness to step outside a narrow job scope when needed to support the customer and help the shop succeed.

Automotive experience is a plus, but demonstrated sales performance, customer relationship skills, and the drive to produce results matter most.

What We Offer

Compensation:

Base: $71,000 - $75,000

Bonus Potential: $12,000 - $18,000

Projected On Target Earnings: $83,000 - $93,000

This range includes salary and performance-based incentive compensation. Compensation at expected store performance begins near the lower end of the range. Earnings toward the upper end reflect above-goal store results.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Training and ongoing development
• Clear opportunities for advancement as the company grows