Service Advisor

Sun Auto Tire & Service; Vernon (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  |

Discounted Services on Personal and IM

Opportunity for Advancement!

Job summary

Plaza Tire Service is seeking a Service Advisor to join our team in Illinois. You will greet customers, document concerns, inspect vehicles, and communicate service needs while promoting services, parts and accessories.

You will provide accurate quotes, keep customers updated, and handle payments and warranties. Applicants should have a high school diploma, be 18 or older, and bring prior service‑advising or automotive sales experience.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field.
• Professional appearance and ability to work in a process driven environment.
• Possess valid driver's license.
• Able to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone using standardized techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and communicate additional recommendations from technicians; document in the customer file.
• Promote sales of services, parts, and accessories by showing product knowledge.
• Provide customers with accurate quotes including cost and time; update customers on status throughout the day.
• Follow procedures when cashing out, review multi‑point inspections and warranties.
• Conduct post‑repair follow ups to ensure satisfaction for all customers.
• Track new returns, core returns and warranty parts for customers.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Job description

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $55,000-$75,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.


• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.


• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.


• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.


• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.


• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.


• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.


• Track all new returns, core returns and warranty parts for individual customers


• Other duties as assigned

Qualifications

• High School Diploma or equivalent


• Must be at least 18 years old


• Prior experience as a Service Advisor is required


• Prior experience in sales, customer service or an automotive related field


• Professional appearance and proven ability to work in a process driven environment


• Possess valid driver’s license


• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay


• Tuition Reimbursement, up to $3,000 annually


• Paid Vacation and Sick Time


• 6 Paid Holidays


• Medical, Dental and Vision Insurance


• Life Insurance (Company paid)


• 401(k) Retirement Savings Plan with Company Match


• Discounted Services on Personal and Immediate Family Vehicles


• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.