Service Advisor

Sun Auto Service; Paducah (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Biweekly pay

Tuition reimbursement

Paid vacation

Paid holidays

Medical, dental and vision insurance

Life insurance

401(k) with company match

Service discounts

Advancement opportunities

Job summary

Plaza Tire Service is hiring a Service Advisor in Kentucky. The role focuses on greeting customers, documenting concerns, recommending services, and communicating timelines with customers. It includes quoting, updating customers, and handling transactions with attention to warranties and inspections.

The position emphasizes sales of services and parts, customer satisfaction, and advancement opportunities within a process-driven team. Employee benefits and a strong team culture are highlighted.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field is preferred.
• Professional appearance and proven ability to work in a process driven environment.
• Possess valid driver’s license.
• Ability to work a minimum of five days per week, including Saturdays.

Responsibilities

• Greet customers in a professional and courteous manner both in person and on the phone.
• Document customer concerns and inspect vehicle/service history to identify needs.
• Recommend services and clearly communicate additional recommendations from technicians.
• Provide accurate quotes including cost and completion time; update customers throughout the day.
• Follow cashing-out procedures and explain warranties and inspections.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for customers.

Skills

Customer service

Sales ability

Professional appearance

Valid driver's license

Process oriented

Ability to work weekends

Communication skills

Education

High School Diploma or equivalent

Job description

Overview

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry.Plaza Tire Service is big enough for you to make a career and small enough to care that you do.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $55,000-$75,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.