Service Advisor

Sun Auto Tire and Service; Mayfield (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition Reimbursement (up to $3,000)

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with公司匹

Discounted Services on Personal and IM

Job summary

Plaza Tire Service in Kentucky is seeking a Service Advisor to drive sales of services, parts and accessories while delivering a superior customer experience. You will help manage shop workflow and act as the on‑duty manager when the store manager is away.

Qualifications include a high school diploma or equivalent, at least 18 years old, prior Service Advisor experience, and a valid driver’s license. You must be able to work five days a week, including Saturdays.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is required.
• Prior experience in sales, customer service or an automotive related field.
• Possess valid driver’s license.
• Ability to work a minimum of five days per week, including Saturday.”

Responsibilities

• Greet customers in a professional and courteous manner in person and on the phone.
• Document customer concerns; inspect vehicle history to identify needs.
• Recommend services and document recommendations in the customer file.
• Promote sales of services, parts, and accessories with product knowledge.
• Provide accurate quotes including cost and time for approved services.
• Explain warranties and review completed work during checkout.
• Conduct post‑repair follow up to ensure customer satisfaction.
• Track returns and warranty parts for customers.

Skills

Service Advisor experience

Sales experience

Customer service

Professional appearance

Valid driver’s license

Education

High School Diploma or equivalent

Job description

Overview

Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry.Plaza Tire Service is big enough for you to make a career and small enough to care that you do.

The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION: $50,000-$70,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.