Service Advisor

AutoSavvy; United States; On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA match

Life Insurance

Pet Insurance

Gym Discounts

Employee Vehicle Purchase Program

Volunteer PTO

Retirement Savings - employer matching

Job summary

AutoSavvy is seeking an Automotive Service Advisor to be the primary contact for customers from check-in to vehicle delivery. This role requires strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

We offer a Monday–Friday schedule, competitive benefits, and opportunities for career growth across our 20+ locations. The starting pay is $22+ per hour, with a comprehensive benefits package for eligible employees.

Qualifications

• 1+ year of Automotive Service Advisor or Service Writer experience preferred.
• Experience with CDK DMS required.
• Strong understanding of automotive repair and maintenance.
• Excellent communication and customer service skills.

Responsibilities

• Greet every customer promptly with a professional and welcoming attitude.
• Verify and update customer information (phone, email, etc.).
• Accurately gather and document vehicle concerns.
• Write clear, detailed repair orders for technicians.
• Perform a visual inspection of vehicles and document condition.
• Communicate effectively with technicians regarding repairs.
• Provide accurate estimates and explain recommended services.
• Ensure all work aligns with warranty and company guidelines.
• Maintain consistent communication with customers throughout the repair process.
• Resolve customer concerns quickly and professionally.
• Build strong relationships to encourage repeat and referral business.
• Maintain high customer satisfaction scores.
• Keep work area clean and organized.
• Follow all company policies, procedures, and service processes.

Skills

Communication

Customer service

Multitasking

Detail oriented

Tools

CDK DMS

Job description

Automotive Service Advisor – Monday–Friday – $22+

AutoSavvy

AutoSavvy is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.

Recognized on the Inc. 5000 list four years in a row, we offer strong career growth, promote from within, and providing industry-leading benefits.

Automotive Service Advisor

Position Overview

We are seeking a customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring a smooth service experience from check-in to vehicle delivery. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Pay & Schedule

• $22+ per hour (starting range)
• Monday–Friday schedule (no weekends)
• 8:00 AM – 5:00 PM

What You’ll Do (Key Responsibilities)

• Greet every customer promptly with a professional and welcoming attitude
• Verify and update customer information (phone, email, etc.)
• Accurately gather and document vehicle concerns
• Write clear, detailed repair orders for technicians
• Perform a visual inspection of vehicles and document condition
• Communicate effectively with technicians regarding repairs
• Provide accurate estimates and explain recommended services
• Ensure all work aligns with warranty and company guidelines
• Maintain consistent communication with customers throughout the repair process
• Resolve customer concerns quickly and professionally
• Build strong relationships to encourage repeat and referral business
• Maintain high customer satisfaction scores
• Keep work area clean and organized
• Follow all company policies, procedures, and service processes

Qualifications

• 1+ year of Automotive Service Advisor or Service Writer experience preferred
• Experience with CDK (Dealer Management System) required
• Strong understanding of automotive repair and maintenance
• Excellent communication and customer service skills
• Ability to multitask and manage multiple repair orders
• Detail-oriented with strong problem-solving skills
• Professional, reliable, and team-oriented
• Self-motivated with a desire to grow in the automotive industry

Skills & Abilities

• Ability to adapt in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Confident handling customer concerns and conflict resolution
• Energetic, outgoing personality with a customer-first mindset

Requirements

• Valid driver’s license with acceptable driving record
• Ability to pass a background check
• Authorized to work in the United States
• Requirement of Multi-Factor Authentication apps on cell phone

Benefits

• Comprehensive Benefits : Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and Employer paid Life Insurance
• Employee Assistance Program : Free of charge for personal uses such as support and general resources
• Additional Perks : Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program, Volunteer PTO Program
• Retirement Savings : Employer matching contributions
• Paid Time Off : Among the best PTO policies in the industry
• Paid Holidays : 7Major Holidays

Physical Requirements

• Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 25 pounds up to 60 feet.
• Requires sitting for extended periods of time.
• Requires standing for periods of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
• Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.
• Requires being able to hear and speak with others in-person or on the phone.

Work Environment

• Working onsite, indoors and outdoors in various weather conditions

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. AutoSavvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.