Service Advisor

Interstate Companies Inc; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Tuition assistance

Health, dental and vision coverage

Paid Time Off

401K with company matching

Long Term Disability

Short Term Disability

Life Insurance

Employee discounts

Employee assistance program

Job summary

Interstate Companies Inc is seeking a Service Advisor in Inver Grove Heights, Minnesota to join our team. The role centers on customer-focused service with a strong emphasis on problem solving and repair coordination to keep heavy trucks on the road.

You will work closely with technicians, parts, and warranty to ensure top-notch service. A high school diploma and 3 years of service writing experience are preferred, with competitive hourly pay and full-time hours.

Qualifications

• Basic computer skills and knowledge.
• High school diploma or equivalent.
• Excellent communication and time management skills.
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Required.

Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• All aspects of transaction from taking appointments to completing invoices and collecting from customers.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Skills

Excellent communication

Time management

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

Excel

Word

Excede OS

Job description

Job Title Service Advisor Location Inver Grove Heights Minnesota Company I State Truck Centers Shift Monday Friday 200pm 1000pm Were growing and looking for an energetic customer focused Service Advisor to join our Inver Grove Heights Minnesota team If you love solving problems building relationships and keeping heavy duty trucks rolling this is your opportunity Pay Range 2300 2600 Hour DOE Service Advisors play a critical role in our operations They are responsible for building strong customer relationships by consulting with customers regarding their service needs Together with the technicians a Service Advisor ascertains the cause of the issues that prompted a given customers visit works to address and resolve those issues Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry If you are a person with a commitment to quality and excellence then we want to hear from you Interstate Companies Inc is a dynamic organization that provides rewarding careers for more than 1700 employees in its corporate office and five operating units Interstate Assembly Systems Interstate Bearing Systems Interstate Energy Systems Interstate Power Systems and I State Truck Center Interstate is also a leader in Heavy Diesel Construction Equipment Off Highway Equipment and Agriculture Equipment At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction every single day

Service Advisor Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards
• All aspects of transaction from taking appointments to completing invoices and collecting from customers
• Assist fellow service office employees with managing schedule and workload
• Manage technician time and monitor repair progress for maximum efficiency
• Work with parts department by gathering information to complete repair estimates before updating customer for approval
• Work with outside vendors for sublet work needed on customer units
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors

Service Advisor Requirements

• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box
• 3 Years of Truck or Automotive Service Writing Experience Required

Service Advisor Qualities

• Positive attitude
• Solid written and verbal communication skills include excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day to day challenging position

Mechanical Experience

Computer Skills Excel Word Excede OS

Employee Benefits

• Competitive Wages Be paid your worth
• Tuition assistance for educational and ongoing career growth
• Health dental and vision coverage begins on the first day of the following month
• Paid Time Off PTO starts accruing day one of your full time employment
• Holidays 6 Holidays and 2 Floating Holidays per year
• 401K with company matching
• Long Term Disability Supplied
• Short Term Disability Supplied
• Life Insurance Supplied
• Healthiest You Virtual Health Care paid by Interstate
• PPE Reimbursement Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends
• Employee Discounts available on products and services
• Paid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may face
• Paid Health and Well being screening for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice

Interstate Companies is an Equal Opportunity Employer