Service Advisor

Honda of Tomball; Tomball (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Honda of Tomball is seeking Service Advisors to enhance a positive customer experience in a dynamic environment. This role involves client relationship management, precise communication, and an emphasis on integrity and energy. Join a winning team with rewarding career growth opportunities and comprehensive benefits.

Benefits

Medical, Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

Qualifications

• Dynamic, outside-the-box critical thinking skills.
• Past experience as Service Advisor or similar is a plus.
• Positive attitude with a big personality.

Responsibilities

• Build and maintain relationships with every client.
• Greet customers promptly and obtain their information.
• Prepare accurate estimates of labor and parts.

Skills

Communication

Critical Thinking

Customer Service

Integrity

Energy Level

Job description

SUMMARY

Honda of Tomball is hiring Service Advisors. If you are ready for a career that will open doors for your future, come and see what we have to offer. We provide an excellent working environment and a temperature-controlled shop. We are looking for individuals who possess a passion for delivering a unique and positive customer experience. We want to talk to you!

WHY WORK HERE:

• Earn, learn, and have fun! Exciting, fast-paced, and team environment.
• Ability to set your career path and grow into the career you want.
• Earn as much as you want because you choose how big your desires are.
• Time Magazine National Quality Dealer Award Winner
• The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
• Distinguished Service Citation from the Automotive Hall of Fame

WE OFFER:

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

RESPONSIBILITIES:

• Build and maintain relationships with every client you assist.
• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage, and vehicle history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up times.
• Monitor the progress of each vehicle throughout the day and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

REQUIREMENTS:

• Dynamic, outside-the-box critical thinking skills.
• Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plus.
• Excellent communication skills.
• Positive attitude and a big personality.
• Above-average energy level.
• Personal and professional integrity.

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro area. Starting as a single service repair facility in 1919, our group has grown to a family of 21 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers with a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works collaboratively and encourages success among each of our members. We are interested in helping your career grow and adding to your resume. Join our team to develop your skill set and realize your potential!