SERVICE ADVISOR

Lonestar Truck Group; Texarkana (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Lonestar Truck Group is seeking a Service Advisor to enhance customer interactions and ensure smooth communication between clients and technicians. In this role, you will be responsible for understanding customer needs, creating work orders, and estimating repairs. We value a commitment to service excellence and offer competitive benefits including health insurance and a 401k program.

Benefits

401k program with company match

Medical, Prescription, Dental & Vision insurance

Company paid Life insurance

Short and Long Term Disability insurance

Paid Time Off

Qualifications

• Ability to read and interpret technical documents.
• Effective communication skills with customers.
• Must understand basic algebra and geometry.

Responsibilities

• Receives service work from customers and communicates needs to technicians.
• Creates work orders and repair estimates.
• Completes invoices and obtains Purchase Orders.

Skills

Customer Communication

Report Writing

Basic Math

Microsoft Office

Education

One-year certificate from college or technical school

Job description

The Lonestar Truck Group and TAG Truck Centers havebuilt an excellent reputation within the heavy truck industry.Much of the success can be attributed to our employees who share a common vision: A hassle free, value added transaction for every customer every time.

Purpose of Position: Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.

Essential Job Functions:

• Communicates with the customer to understand their needs.
• Writes the customers needs where the foreman and technician can clearly understand.
• Creates work orders.
• Creates repair estimates based on technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains Purchase Order.
• Completes other duties as assigned by supervisor.

Required Skills/ Abilities:

• Ability to read, interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Must have basic understanding of Windows and Microsoft Office applications.

Preferred Education:

• One-year certificate from college or technical school.

Preferred Experience:

• Three to six months related experience and/or training; or equivalent combination of education and experience.

We offer competitive benefits including a 401k program with company match, Medical, Prescription, Dental & Vision insurance, company paid Life insurance, Short and Long Term Disability insurance, Paid Time Off, and a strong commitment to training.

Learn more about the Lonestar Truck Group and TAG Truck Centers by visiting our website atwww.tntxtruck.com

We are an Equal Opportunity Employer. Pre-employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.