Work at Home Customer Service Advisor – RCX 2025

Concentrix; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to provide exceptional support through inbound and outbound calls. The role requires strong communication skills and the ability to handle customer inquiries effectively while maintaining professionalism in a fast-paced environment. Ideal candidates should have a high school diploma and demonstrate customer service excellence.

Qualifications

• Experience in a customer service environment preferred.
• Strong computer navigation skills and PC knowledge are essential.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and probe for understanding.
• Maintain knowledge of client products/services.

Skills

Customer Service Orientation

Strong Communication

Attention to Detail

Multi-tasking

Education

High school diploma

Job description

Job Title:

Work at Home Customer Service Advisor – RCX 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
5. Maintain basic knowledge of client products and/or services
6. Prepare complete and accurate work including appropriately notating accounts as required
7. Participate in activities designed to improve customer satisfaction and business performance
8. Offer additional products and/or services
9. Track, document and retrieve information in call tracking database
10. Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

1. High school diploma with three to six months of relevant experience preferred
2. Courteous with strong customer service orientation
3. Strong computer navigation skills and PC knowledge
4. Ability to effectively communicate, both written and verbally
5. Dependable with strong attention to detail
6. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
7. Tolerance for repetitive work in a fast-paced, high production work environment
8. Ability to work as a team member, as well as independently
9. Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
10. Ability to rotate shifts, as needed
11. Based on location and/or program, additional experience/skills may be required

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Work-at-Home NCR QC

Language Requirements:

Time Type:

Full time

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