Service Advisor

Reliable Buick GMC Cadillac; Roseville (CA); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Paid vacation time

Paid health benefits

401(k) Savings program with company contribution

Job summary

A leading automotive dealership in Roseville is seeking a highly motivated Service Advisor to join its Reliable Service Team. In this full-time role, you will ensure customer satisfaction through exceptional service. The position offers a competitive salary range of $70,000 - $150,000 with the opportunity to earn commissions. Ideal candidates will have a high school diploma and strong communication skills to enhance the overall customer experience. Benefits include paid vacation and health insurance.

Qualifications

• Strong interpersonal skills to interact well with customers.
• Ability to read and comprehend instructions and information.
• Professional personal appearance and demeanor.

Responsibilities

• Ensure customer satisfaction through quality service.
• Determine and fulfill management and customer needs.
• Review daily performance to improve efficiency.

Skills

Customer satisfaction

Communication skills

Professional personal appearance

Problem-solving

Education

High school diploma or equivalent

Job description

Job description

The Reliable Service Team is looking for a highly motivated Service Advisor. There is no better place to establish a career in a growing industry.

• Luxury SUV and Truck, Cadillac, Buick, and GMC
• High earnings potential ($100k+)
• Reliable has always been known as THE dealership to work with. We take care of our people and build up our community.
• Highly competitive pay
• Paid vacation time
• Paid health benefits
• Opportunity to join a 401(k) Savings program with a company contribution

We take care of our team, take care of our customers, and take care of business.

The Fine Details

• Education - High school diploma or the equivalent.
• Licenses - Driver's License
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Repetitive hand/finger movement - on a regular basis
• Grasping/grabbing with hands - infrequently
• Pushing and Pulling - infrequently
• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements
• Coordinate with the Service Management to set and meet performance goals.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined processes.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws which govern service sales
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).

Job Types: Full-time, Commission

Pay: $70,000.00 - $150,000.00 per year