Service Advisor

Fillback Family of Dealerships; Richland Center (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid time off

Employee discount

Dental insurance

Vision insurance

Life insurance

AD&D

Job summary

Fillback Family of Dealerships in Wisconsin is seeking a Service Advisor to deliver outstanding customer service in our automotive shop. You will greet guests, schedule appointments, and act as a bridge between customers and service technicians to ensure needs are understood and met.

In this role you will provide repair estimates, upsell trusted services, explain costs, and follow up to maintain CSI scores.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health Insurance
• 401K
• Paid time off
• Employee discount, parts & service and new or used vehicles.
• Dental insurance
• Vision insurance
• Life insurance, AD& D

Salary Range - $40,000-60,000

AboutUs

Fillback Family of Dealerships has a rich history spanning over 75 years, originating in 1948 in the Town of Highland. Founded as a family-owned and operated business, it has transitioned through three generations of ownership, currently under the stewardship of Mark Fillback. Over the years, Fillback Family of Dealerships has expanded its reach and now proudly serves Southwest Wisconsin from four vibrant communities: Highland, Richland Center, Boscobel, and Prairie du Chien.

At Fillback Family of Dealerships, we specialize in both new and pre-owned vehicles, offering a wide selection to meet the diverse needs of our customers. Among our new vehicle brands, we proudly represent Ford, Chrysler, Dodge, Jeep, Ram, and Chevrolet, ensuring that our customers have access to top-quality options from trusted manufacturers.

What sets Fillback Family apart is our unwavering commitment to customer and employee satisfaction. We prioritize treating everyone who walks through our doors like family, fostering a welcoming and supportive environment. Our dedicated staff members are the backbone of our success, and we invest heavily in their training and development. As a result, we boast the largest number of Master Certified technicians in the region, a testament to our dedication to professionalism and excellence.

At Fillback Family of Dealerships, we firmly believe in the importance of continuing education and providing our employees with ample opportunities for growth and advancement. By nurturing talent and fostering a culture of learning, we ensure that our team remains at the forefront of industry expertise, delivering unparalleled service to our valued customers.

Whether you're in the market for a new vehicle or seeking top-notch service for your current one, Fillback Family of Dealerships is here to exceed your expectations. Come experience the Fillback difference today, where quality, integrity, and exceptional service are our promises to you.