Service Advisor

Town & Country Ford; Port Arthur (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

Competitive Pay

Job summary

Ford dealership in Port Arthur, TX is hiring a Service Advisor to greet customers, listen to needs, schedule appointments and communicate repairs and costs clearly. You will verify insurance for loaners and help set up service steps with a focus on customer satisfaction.

Join a team that values integrity, reliability, and ongoing learning as you monitor vehicle progress, provide accurate estimates, and explain services and charges to customers in a friendly, professional manner.

Qualifications

• Experience at a Ford dealership is a plus
• Ability to quickly identify problems
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• Willingness to learn new programs
• Ability to learn new repair and service procedures
• Ability to work in a fast-paced environment
• Basic computer skills

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate estimate of labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle and update customers regularly
• Verify that the final invoice matches the work performed
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Communication

Integrity

Learning new programs

Fast-paced environment

Basic computer skills

Positive attitude

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO & Sick Leave

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus but not necessary
• Ability to identify the problem quickly
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specification
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude