Service Advisor

Starks Ford of Queens; United States; Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Résumé du poste

Starks Ford of Queens is seeking a Service Advisor to greet customers, listen to needs and schedule appointments. You will obtain vehicle information, report symptoms and prepare estimates for labor and parts, while tracking progress and communicating with customers.

We value an energetic, long-term team member with Ford dealership experience or repair and service knowledge. Must lift 50 pounds and work in a fast-paced environment; high school diploma or equivalent required.

Qualifications

• Previous experience at a Ford dealership is a plus
• R&R experience is a big plus
• Ability to identify the problem quickly
• Knowledge of automobiles very helpful
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsabilités

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Connaissances

Customer service

Communication

Problem solving

Detail oriented

Team player

Formation

High school diploma or equivalent

Description du poste

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• - Competitive Pay
• - Health Insurance
• - PTO & Sick Leave
• - 401(K)

Service Advisor Responsibilities:

• - Greet customers promptly
• - Obtain customer and vehicle information
• - Clearly report all vehicle symptoms as described by the customer
• - Determine and recommend maintenance base on age, mileage and history of vehicle
• - Prepare a complete and accurate estimate of cost for labor and parts
• - Establish follow up time
• - Monitor the progress of each vehicle throughout the day, and update customers frequently
• - Verify that the final invoice reconciles with the work performed on the repair order
• - Explain all completed work and charges to customers

Service Advisor Requirements:

• - Previous experience at a Ford dealership is a plus
• - R&R experience is a big plus
• - Ability to identify the problem quickly
• - Knowledge of automobiles very helpful
• - Proven record of achieving exceptional customer satisfaction
• - Past experience as a service advisor, assistant lane manager or service consultant
• - Very energetic personality
• - A desire for a long-term career with a growing organization
• - Personal and professional integrity
• - Computer skills and willingness to learn new programs
• - Ability to learn new technology and repair and service procedures and specifications
• - Minimum of 1 year in service department
• - Ability to lift 50 pounds and work on your feet for extended periods of time
• - Ability to work in a fast-paced environment
• - Basic computer skills
• - Positive, friendly attitude
• - High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.