Service Advisor

Penske Automotive; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) matching

Career development & training

Job summary

Mercedes-Benz of North Scottsdale, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to join our team and deliver extraordinary customer experiences.

You will act as the liaison between customers and the service department, scheduling appointments, reviewing service history, and relaying important information about maintenance and repairs, while providing accurate cost estimates.

Qualifications

• Genuine interest in delivering an exceptional customer experience.
• Friendly, enthusiastic and reliable with a team-focused attitude.
• Excellent verbal and written communication and interpersonal skills.
• Strong work ethic and ability to work in a fast-paced environment.

Responsibilities

• Serve as liaison between customer and service department.
• Schedule appointments and manage service workflow.
• Review service history and communicate maintenance needs to customers.
• Provide accurate cost estimates and explain services to customers.

Skills

Customer service

Communication

Organization

Team player

Job description

Mercedes-Benz of North Scottsdale, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the \"Best Dealerships to Work For.\"

• Proudly named to Glassdoor's Best Places to Work

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.

• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.

• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.

• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

With respect to applying: the following information remains for reference by readers about the role and its terms.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Compensation for this position is based upon production/sales. The wage ranges are not guaranteed and are estimates based on expected production/sales. The minimum for this position is Arizona state minimum wage.

Req Number: 37443

Position Code: 742701

Type: Full-time

Dealership: Mercedes-Benz of North Scottsdale

Location Address: 18530 N Scottsdale Road

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.