Service Advisor

Ford of Peoria; Peoria (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

State-of-the-art facilities

Mentorship program

Paid education and development

Competitive compensation with growth

Medical, dental, and vision insurance

401(k) retirement savings plan

Life insurance

Accident and critical illness coverage

Employee discounts

Flexible schedules

Job summary

Bob Loquercio Auto Group in Peoria, IL is seeking a customer-focused Service Advisor to join a high-volume service department. You will greet customers, collect vehicle information, document symptoms, and recommend maintenance and repairs based on history and mileage.

The role emphasizes accurate estimates and clear, friendly communication during the service process. Join a team that offers hands-on training, mentorship, and advancement opportunities, with a focus on customer satisfaction and

Qualifications

• Ability to work independently with minimal supervision.
• Thrive in a fast-paced, high-volume environment.
• Positive, professional, and customer-focused attitude.
• Strong communication and organizational skills.
• Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Greet customers promptly and professionally.
• Gather customer and vehicle information accurately.
• Clearly document vehicle concerns and symptoms.
• Recommend maintenance and repairs based on vehicle age, mileage, and history.
• Prepare detailed and accurate estimates for parts and labor.
• Set and manage customer expectations for repair timelines.
• Monitor repair progress throughout the day and provide regular customer updates.
• Review final invoices to ensure accuracy and alignment with completed work.
• Explain repairs, services, and charges in a clear and friendly manner.

Skills

Customer-focused

Communication skills

Organizational skills

Independent work

High-volume environment

Job description

Service Advisor

Drive Your Career Forward with Bob Loquercio Auto Group

Are you a motivated, customer-focused professional looking to grow your career in the automotive industry? At Bob Loquercio Auto Group, we invest in our people. With hands-on training, mentorship, and advancement opportunities, our Service Advisors build long-term careers in a fast-paced, high-energy environment.

We are currently seeking a Service Advisorto join our high-volume, growing Service Department and deliver an outstanding experience to every customer.

What We Offer

• Brand-new, state-of-the-art facilities and equipment
• Comprehensive training and mentorship program
• Paid education and ongoing development
• Competitive compensation with growth potential
• Medical, dental, and vision insurance plans
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on products and services
• Flexible schedules and strong work–life balance

Key Responsibilities

• Greet customers promptly and professionally
• Gather customer and vehicle information accurately
• Clearly document vehicle concerns and symptoms
• Recommend maintenance and repairs based on vehicle age, mileage, and history
• Prepare detailed and accurate estimates for parts and labor
• Set and manage customer expectations for repair timelines
• Monitor repair progress throughout the day and provide regular customer updates
• Review final invoices to ensure accuracy and alignment with completed work
• Explain repairs, services, and charges in a clear and friendly manner

Qualifications

• Ability to work independently with minimal supervision
• Thrive in a fast-paced, high-volume environment
• Positive, professional, and customer-focused attitude
• Strong communication and organizational skills
• High-volume mindset with attention to detail
• Willingness to submit to a pre-employment background check and drug screen

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to lift up to 15 pounds as needed

Bob Loquercio Auto Group is Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.