Service Advisor

US-Auto-Trust-LLC; Pasadena (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health care options

401k with company match

Job summary

US Auto Trust—Cadillac Pasadena is seeking a Service Advisor to join our luxury dealership team. You will work in a fast-paced environment, helping customers understand service needs, detailing time and costs, and ensuring CSI excellence.

We offer a competitive compensation plan with unlimited income potential and a comprehensive benefits program, plus opportunities for career growth within the Cadillac Pasadena brand.

Qualifications

• Previous automotive experience (2 years minimum) preferred.
• Genuine interest in providing an exceptional customer experience.
• Reliability, enthusiasm, friendliness and a positive team attitude.
• Leads in service with verifiable CSI scores.
• Excellent communication and interpersonal skills.
• Strong work ethic and ability to work in a fast-paced environment.

Responsibilities

• Maintain CSI rating as set by service manager.
• Greet customers and obtain vehicle information.
• Advise customers on necessary service for routine maintenance.
• Identify mechanical problems via questioning, inspection, or road test.
• Schedule and estimate vehicle service and repairs.
• Communicate inspection results and recommended procedures to customers.
• Explain repair orders with time, cost, and labor estimates.
• Advise on car care per manufacturers' specifications.
• Uphold quality control to minimize comebacks.
• Maintain high customer satisfaction with professionalism and courtesy.

Skills

Customer service

Communication skills

Team player

CSI familiarity

Automotive experience

Job description

Description

US Auto Trust is a Premier Luxury Automotive Group!We are proud to have a stable of legendary brands such as Aston Martin, Lamborghini, Ferrari, Pagani, Czinger, Lotus and Cadillac.

We are looking for the best and the brightest top-notch professionals to join our team at our Cadillac Pasadena dealership.

Cadillac Pasadena is looking to add a Service Advisor to our rapidly growing team and give you the opportunity to work on one of the best luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth.

Compensation: Our commission-based pay structure allows an earning potential of $75,000-$110,000/year

Responsibilities:

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Schedules and estimates of vehicle service and repairs.
• Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
• Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.

Requirements:

• Previous automotive experience (2 years minimum) Preferred
• Genuine interest in providing an exceptional customer experience
• Reliability, enthusiasm, friendliness and a positive "team-player" attitude
• A leader in service with verifiable CSI scores
• Excellent communication and interpersonal skills
• Strong work-ethic
• Ability to work in a fast-paced environment
• Valid driver’s license and good driving record

What We Offer:

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).