Service Advisor

Swickard Auto Group; Ontario (CA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

OTE 60k-120k+

Toyota training

Medical/dental/vision insurance

Life insurance

Paid time off

Career path

Vehicle discounts

Job summary

Crown Toyota in Ontario, CA, part of Swickard Auto Group, seeks a Service Advisor to join a high-volume Toyota drive. You’ll greet guests, explain findings clearly, and coordinate with technicians to move repairs efficiently.

You will build accurate estimates, manage timelines, and maintain guest communications, with Toyota training provided and opportunities to grow into senior advisor and leadership roles.

Qualifications

• 1+ year of service advisor or guest-facing experience preferred.
• Toyota or Japanese-brand experience a plus with paid training.
• Clear, composed communicator who stays organized in busy drives.
• Detail-oriented with accurate estimates and honest timelines.
• Self-motivated with a goal to build a returning guest book.
• Valid driver’s license with clean record.

Responsibilities

• Serve as the primary point of contact for guests from write-up through vehicle return.
• Explain inspection findings clearly and recommend additional service honestly.
• Build accurate estimates, set realistic timelines, and follow through on commitments.
• Coordinate with technicians and parts to keep repairs moving.
• Maintain a high-volume drive with timely guest updates and status notes.
• Keep accurate records in the DMS.

Skills

Customer service

Guest-facing experience

Communication

Hospitality background

Sales experience

DMS familiarity

Tools

DMS

Job description

Ontario, CA | Toyota | Japanese brand | Fixed ops | Hospitality experience welcome | Sales experience welcome | Inland Empire | Southern California | San Bernardino County | Veterans encouraged to apply | $60,000 - $120,000+/yr

IS THIS YOU?

New to automotive service? You don't need a car background to succeed here -- you need to genuinely enjoy working with people, take pride in helping them make confident decisions, and be motivated by results you can measure. We train the rest.

• You're a clear, composed communicator who keeps guests informed and follows through on every commitment
• You come from hospitality, retail, sales, or another guest-facing background and you're ready to run a high-volume Toyota service drive

WHO WE ARE

Crown Toyota is part of Swickard Auto Group, a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're in Ontario or Anchorage, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests from write-up through vehicle return
• Explain inspection findings clearly and recommend additional service honestly, without pressure
• Build accurate estimates, set realistic timelines, and follow through on every commitment
• Coordinate with technicians and parts to keep repairs moving and guests updated
• Keep a high-volume drive organized -- communicating wait times and vehicle status before guests have to ask
• Maintain accurate records in the DMS

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from retail, hospitality, and other sales backgrounds are encouraged to apply
• Toyota or Japanese brand experience a plus -- paid Toyota training provided
• Composed communicator who stays organized when the drive is busy
• Detail-oriented -- accurate estimates and honest timelines are the baseline
• Self-motivated, with a drive to build a book of returning guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $60,000 - $120,000+/yr
• Paid Toyota manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career path -- strong advisors grow into senior advisor, service drive manager, and service management roles
• Employee vehicle purchase and service discounts

WHY CROWN TOYOTA

• A high-volume Inland Empire Toyota store with steady drive traffic -- an advisor builds a returning-guest book faster here than at a low-volume store
• Toyota owners come back for service, and the advisor who treats them well becomes the one they ask for by name
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe what a great Service Advisor does in every guest interaction

If you're a guest-first communicator ready to build a high-earning advisor career on a high-volume Toyota drive -- apply.