Service Advisor

Spitzer Autoworld; Ontario (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company paid life insurance

Voluntary life insurance

Short term and long term disability

Accident insurance

Generous paid time off

401K with a 5% employer match

Employee assistance program

HSA with employer contribution

Job summary

Spitzer Motors in Mansfield is seeking a Service Advisor to coordinate service, maintenance, and repairs for customers while ensuring a high level of satisfaction. You will work closely with technicians to identify needed services and communicate estimates effectively.

The role emphasizes road testing, service scheduling, and recommending additional repairs, with a path for growth in a well-established regional employer that values training and internal advancement.

Qualifications

• Experience delivering high quality customer service.
• Strong interpersonal communication and teamwork.
• Reliable, punctual, and professional appearance.
• Able to pass background check and drug test.
• Valid driver's license with clean record.

Responsibilities

• Works with customers and technicians to identify required maintenance
• Performs road test of customer vehicles
• Advises customers of necessary/suggested services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Schedules appointments with customer
• Maintains CSI at or above designated standards
• Meets dealership's standards for repair/order production

Skills

Customer service

Interpersonal skills

Team oriented

Reliable transportation

Self-starter

Job description

We are Spitzer Autoworld!

We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Spitzer Motors of Mansfield

Description

Spitzer Motors in Mansfield is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms, name badges and business cards
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES

• Works with customers and technicians to identify required maintenance
• Performs road test of customer vehicles
• Advises customers of necessary/suggested services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above designated standards
• Meets dealership's standards for repair/order production
• Follows Safeguards rules and regulations
• Other related duties as assigned

Position Requirements

MINIMUM QUALIFICATIONS

• Successful track record
• Strong record of positive CSI results
• Team oriented
• Submit to and successfully complete MVR, background check, and pre-employment drug test
• Valid driver's license with good driving record
• Outgoing, upbeat personality with excellent interpersonal skills
• Self-starter who is internally motivated to achieve established performance goals
• Reliable transportation and attendance
• Must be authorized to work in the United States

AAP/EEO STATEMENT/ADA STATEMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position is currently accepting applications.