Service Advisor

Village Pointe Toyota; Omaha (NE); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading automotive dealership in Omaha is seeking a motivated Service Advisor to enhance the customer experience. This role involves managing customer interactions in the service lane and providing effective and timely service solutions. Candidates with prior customer service experience, especially in retail or hospitality, will thrive. Join a supportive team that values employee motivations and offers various benefits, including medical and dental coverage, growth opportunities, and paid training.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Professional and well-groomed personal appearance.

Responsibilities

• Oversee flow of Drive Lane ensuring prompt and courteous service.
• Provide concierge support for all owner inquiries.
• Ensure daily inventory of technicians' time is sold to service customers.

Skills

Time management

Communication

Customer service

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen