Service Advisor

Gerald Auto Group; North Aurora (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

HSA options with employer contribution

Dental Insurance

Vision Insurance

Life Insurance

Paid Maternity Leave

PTO after 90 days

Vacation up to three weeks

401k with employer match

Ancillary supplemental products

Job summary

Kia of North Aurora, part of the Gerald Auto Group, is seeking a Service Advisor/Team Leader to deliver exceptional customer service and lead a service-team environment. You will greet guests, schedule appointments, and act as the bridge between customers and technicians to ensure accurate repairs.

Responsibilities include upselling services, providing clear estimates, and maintaining high CSI scores while upholding dealership policies and standards.

Qualifications

• Must greet guests and schedule appointments with a friendly, professional manner.
• Act as liaison between customers and service technicians to translate needs.
• Upsell additional services with low pressure and integrity.
• Provide accurate repair and maintenance estimates.
• Maintain CSI scores per dealership standards.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.

Skills

Customer service

Communication

Upselling

Interpersonal skills

Repair estimates

Job description

SERVICE ADVISOR/TEAM LEADER | Kia of North Aurora

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously- attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• Pay range for this position:$50,000 - $75,000
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HAS, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match
• Ancillary supplemental products available

About

The Gerald family has been selling automobiles in the Chicago area since the mid-1930's and has been proud to be a part of the communities they serve for decades!

We have succeeded in our endeavors because of a profound respect for our customer. The name Gerald stands for honesty and the highest standard of excellence.

The Gerald management team and employees are some of the most outstanding in the business. As our auto group continues to grow, it will be the result of all of our combined efforts, and our dedication and loyalty to the thousands of customers who favor us with their trust and patronage. Over many years, Gerald has meant Service.

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.