Service Advisor

Lithia & Driveway; New York (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid Time Off & Holidays

401(k) with company participation

Employee Stock Purchase Plan

Paid Life Insurance & Disability coverage

Ongoing training through Lithia Learning Center

Vehicle purchase discounts & wellness programs

Job summary

Lithia & Driveway is looking for Automotive Service Advisors at their dealership in Yorkville, New York. This role involves acting as the main point of contact for customers, providing service estimates, and managing repair orders. The ideal candidate will have experience as a Service Advisor and possess strong communication skills. Compensation ranges from $50,000 to $80,000 annually, with a variety of benefits including medical coverage and 401(k) participation.

Qualifications

• Previous experience as a Service Advisor preferred.
• Automotive technician background is a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.

Skills

Strong communication skills

Customer service skills

Understanding of vehicle systems

Education

High school diploma (or equivalent)

Job description

NOW HIRING: AUTOMOTIVE SERVICE ADVISORS

Dealership: L0747 Chrysler Dodge Jeep Ram of Utica

Yorkville Chrysler Dodge Jeep Ram

Schedule: Open availability required, including Saturdays

What You’ll Do

• Act as the primary liaison between customers and technicians
• Identify vehicle concerns and recommend appropriate services
• Prepare accurate estimates for parts, labor, and repairs
• Write and manage repair orders (ROs) from start to finish
• Communicate additional service needs based on inspections
• Verify and process warranty and service contract coverage
• Keep customers informed on timelines, costs, and service updates

What We’re Looking For

• Previous Service Advisor experience preferred
• Automotive technician background is a plus
• Strong communication and customer service skills
• Solid understanding of vehicle systems and maintenance
• Team-oriented mindset with a drive to succeed
• Valid driver’s license and clean driving record

Compensation

$50,000 – $80,000 annually

(Earnings based on performance, experience, and commission)

Benefits

• Medical, Dental, and Vision coverage
• Paid Time Off & Holidays
• 401(k) with company participation
• Employee Stock Purchase Plan
• Paid Life Insurance & Disability coverage
• Ongoing training through Lithia Learning Center
• Vehicle purchase discounts & wellness programs

Requirements

High school diploma (or equivalent), 18+

We are a drug‑free workplace and an equal‑opportunity employer committed to a diverse and inclusive workforce.