Service Advisor

JX Truck Center; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading service center as a Service Advisor! This role is pivotal in ensuring seamless communication between customers and technicians, scheduling repairs, and managing repair orders. With a focus on customer service and operational efficiency, you'll play a crucial role in maintaining high standards of service. If you have a passion for the automotive industry and a knack for problem-solving, this opportunity offers a rewarding environment where your skills can shine. Be part of a supportive team that values your contributions and offers a competitive salary along with incentives. Apply now to make a difference in the world of automotive service!

Qualifications

• 3 years of experience in automotive repair or heavy-duty trucks preferred.
• Intermediate computer skills required.

Responsibilities

• Serve as a liaison between customers and technicians.
• Schedule repairs and prepare repair orders.
• Communicate effectively with customers regarding job orders.

Skills

Effective communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Windows

Computer-generated business systems

Job description

Grand Rapids
JX Truck Center - Grand Rapids
4800 Clyde Park Ave SW
Wyoming, MI 49509, USA

The Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, ordering shop supplies according to procedures, and consulting with insurance companies.

Pay: $50,000-$70,000/year. (based on experience, skill set, etc.) + Service Counter Incentive Program

Shift: 9:00 p.m. - 5:30 a.m. (Monday - Friday)

Essential Duties and Responsibilities

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
• Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Complete invoicing and collecting procedures in a timely manner.
• All other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
• Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
• Valid driver’s license required; CDL recommended, but not required (or ability to obtain, if interested.)
• Dependable and reliable attendance required.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.