Service Advisor

Premier Ford Inc; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading family-owned Ford dealership as a Service Advisor in New York City. The role involves customer interaction, understanding their automotive needs, and providing excellent service alongside established follow-up procedures. It's an opportunity to grow with a supportive organization that values integrity and professional development.

Benefits

401(k)

Health insurance

Opportunities for advancement

Paid holidays

Paid time off

Pension plan

Vision insurance

Qualifications

• Minimum of 1 year in service department.
• Previous experience at a Ford dealership is a plus.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare complete and accurate cost estimates.
• Monitor vehicle progress and update customers regularly.

Skills

Knowledge of automobiles

Customer satisfaction

Computer skills

Energetic personality

Positive attitude

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.

They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at Premier Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Premier Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits :

• 401(k)
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Pension plan
• Vision insurance

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements :

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

About Us :

Family-owned and operated, Premier Ford Inc.

has been one of the leading Ford dealerships in New York City for decades.

Our customers know they can trust us to handle their automotive needs, from finding the perfect Ford to overseeing routine maintenance and repairs.

Moreover, every experience is unparalleled because of our values and our commitment to our customers.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.