Service-Advisor-Mountainside APPROVED

Allegiance Trucks; Mountainside (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Allegiance Trucks is seeking a Service Advisor in Mountainside, NJ, to manage shop workflow and ensure customer satisfaction. The ideal candidate will have a high school diploma and strong organizational skills, as well as a focus on customer service. This full-time position offers growth opportunities in the transportation industry.

Qualifications

• High School Diploma or GED required.
• Customer-focused with problem-solving skills.
• Organized and detail-oriented.

Responsibilities

• Manage shop's workflow and schedule.
• Coordinate with service teams about parts and repairs.
• Handle customer inquiries and update them on service progress.

Skills

Highly organized

Detail oriented

Customer focused

Ability to solve complex problems

Computer savvy

Familiarity with auto and trucking

Education

High School Diploma or GED

Job description

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Job Responsibilities For Service Advisor

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services require
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed
  
  

Required Skills For Service Advisor

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking, preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation/Trucking/Railroad

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