Service Advisor

Valenti Auto Group; Mystic (CT); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) plans

Employee events

Opportunities for advancement

Job summary

A family-owned automotive dealership in Connecticut is seeking a Service Advisor to oversee service orders and ensure excellent customer service. The ideal candidate will possess fantastic communication skills, time management abilities, and a clean driving record. Responsibilities include assisting with vehicle diagnostics and maintaining positive customer relations. Competitive salary range is $62,000 to $65,000 annually with benefits including health insurance and 401(k).

Qualifications

• Demonstrated ability to manage others.
• Consistent record of service and sales success.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Provide concierge support for all owner inquiries.
• Assist in diagnosing vehicle problems.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Team oriented and self-motivated

Job description

Overview

Join to apply for the Service Advisor role at Valenti Auto Group. We value our employees as the fuel that drives our business. Since 1927, we have grown steadily and offer opportunities to get involved in the community, participate in annual events, and grow careers. If you're looking for the next step in your career, apply today!

Location: Groton, CT

Salary: $62,000.00-$65,000.00 per year

What We Offer

• Health insurance
• 401(k) plans
• Employee events
• Family-owned and operated
• Opportunities for advancement

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians’ time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.