Service Advisor

Lithia & Driveway; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) with company match

Employee discounts

Career growth opportunities

Job summary

Wilde Toyota, backed by Lithia & Driveway, is hiring a Service Advisor in Milwaukee. This role involves interacting with customers, managing service needs, and ensuring a professional experience.

The ideal candidate should be organized, possess strong communication skills, and thrive in a fast-paced environment. Enjoy career growth opportunities with competitive pay and benefits including medical, dental, and 401(k) matching.

Qualifications

• Strong communication and customer service skills.
• Ability to stay organized and calm in a busy environment.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Serve as the main point of contact for customers throughout the service process.
• Greet customers in a friendly, professional manner.
• Create and manage repair orders with accuracy.

Skills

Customer service skills

Strong communication

Attention to detail

Organizational skills

Ability to follow through

Education

Previous Service Advisor experience

Job description

Overview

Wilde Toyota Are you a people-first communicator who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and being the person who keeps everything moving? Wilde Toyota is looking for a driven, customer-focused Service Advisor to join our busy service team. This is a great opportunity for someone who understands the importance of communication, urgency, follow-through, and creating a smooth service experience from start to finish. Whether you bring automotive service experience or a strong customer service background with the motivation to learn, we want to connect with you.

At Wilde Toyota, you’ll be part of a high-volume dealership backed by Lithia & Driveway, one of the largest automotive retailers in the country. We offer the structure, training, and support to help you grow your career in automotive service.

What You’ll Do

As a Service Advisor, you will serve as the main point of contact for customers throughout the service process. You’ll help identify customer concerns, communicate service recommendations, coordinate with technicians, and ensure every guest receives a professional and positive experience.

• Greet customers in a friendly, professional, and timely manner
• Listen to customer concerns and accurately document service needs
• Create and manage repair orders with accuracy and attention to detail
• Review vehicle maintenance needs and recommended repairs with customers
• Provide clear estimates, timelines, and updates throughout the service visit
• Partner with technicians to understand repair recommendations and service status
• Communicate additional service needs and obtain customer approval when needed
• Follow up with customers to ensure they feel informed and supported
• Process payments and review completed work at vehicle delivery
• Maintain a strong sense of urgency in a high-volume service environment
• Deliver an experience that helps earn customers for life

What We’re Looking For

The ideal candidate is professional, outgoing, organized, and comfortable working with customers in a fast-paced setting. Strong communication and follow-through are key.

Qualifications

• Previous Service Advisor experience preferred, but not required
• Automotive, dealership, hospitality, retail, or customer service experience encouraged
• Strong communication and customer service skills
• Ability to stay organized and calm in a busy environment
• Comfortable learning service processes, systems, and repair recommendations
• Strong attention to detail and follow-up
• Positive attitude and team-first mindset
• Valid driver’s license and acceptable driving record

Why Join Wilde Toyota?

At Wilde Toyota, we believe great service starts with great people. You’ll join a team that values teamwork, accountability, customer care, and career growth.

• High-volume service department with strong customer traffic
• Career growth opportunities within Wilde Toyota and Lithia & Driveway
• Training and support to help you succeed
• Team-focused environment
• Competitive pay plan
• Medical, dental, and vision benefits
• Paid time off
• 401(k) with company match
• Employee discounts
• Opportunity to build a long-term career in automotive service

Apply now to join the Wilde Toyota Service team.