Service Advisor

Blue Compass RV; Longmont (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

Paid Time Off and holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program (EAP)

Legal Coverage and Identity Theft

Referral Program

Ongoing Training and Development

Career advancement opportunities

Job summary

Blue Compass RV is seeking a Service Advisor in Longmont, Colorado to deliver an outstanding customer experience while guiding service needs with a sales-driven approach. You will be the main liaison between customers and technicians, provide accurate estimates, and manage communications to ensure timely diagnostics and repair completion.

This role offers salary plus commission in a performance-focused environment.

Qualifications

• Minimum 1 year of service advisor or related experience.
• RV or automotive service experience a plus.
• Strong customer service and problem-solving skills.
• Valid driver's license.
• Excellent written and verbal communication.

Responsibilities

• Serve as primary contact from service check-in to completion.
• Identify service needs with a sales-driven approach.
• Provide accurate repair estimates before scheduling.
• Coordinate with technicians to ensure diagnostics and timely completion.
• Keep customers informed on repair progress.
• Address concerns with professionalism and empathy.
• Identify upsell opportunities to grow service revenue.
• Maintain accurate work orders and communication records.
• Manage multiple tasks in a fast-paced shop.

Skills

Sales-driven

Customer service

Communication

Multitasking

Computer skills

Tools

Service software

Work orders

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment.

OUR BENEFITS INCLUDE:

• Medical, dental, vision, disability, FSA's, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

WHAT YOU'LL DO

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

WHAT WE ARE LOOKING FOR

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver's license required

WHAT WE HAVE TO OFFER

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee - you are family. We invest in our team through training, development, and clear career growth opportunities.

APPLY WITH US If you are ready for a rewarding career with competitive salary + commission compensation, excellent benefits, and opportunities to grow, consider joining the Blue Compass RV team. Be a part of the best customer experience team in the RV industry

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Equal Employment Opportunity Information (Voluntary Disclosures)

Blue Compass RV Longmont is proud to be an Equal Employment Opportunity and affirmatively seeks a diverse, equitable, and inclusive workforce. All employment decisions at Blue Compass RV Longmont are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Blue Compass RV Longmont. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

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Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

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