Service Advisor

Hyundai of Leander; Leander (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Career growth opportunities

Job summary

Hyundai of Leander is seeking a Service Advisor to join our team and deliver an exceptional customer experience. You will act as the liaison between customers and the service department, scheduling appointments, reviewing vehicle history, and communicating maintenance and repair recommendations with clear cost estimates.

In this role, you will coordinate with technicians to optimize workflow, provide accurate explanations of services and parts, and uphold our values-driven, team-oriented culture

Qualifications

• Must demonstrate a strong commitment to delivering exceptional customer experiences.
• Excellent verbal and written communication skills with customers and coworkers.
• Strong interpersonal skills and a proactive, reliable work style.

Responsibilities

• Serve as the liaison between customers and the service department to ensure a positive experience.
• Schedule service appointments and coordinate with technicians to optimize workflow.
• Review vehicle histories and clearly communicate maintenance and repair recommendations to customers.
• Provide accurate cost estimates and explain services and parts required.

Skills

Customer service mindset

Communication skills

Team player

Work ethic

Job description

Overview

Hyundai of Leander, a Penske Automotive Group dealership, is looking for a Service Advisor to join our team and deliver extraordinary customer experiences. We strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the best experience possible to our customers. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Responsibilities

• Serve as the liaison between customers and the service department to ensure a positive customer experience.
• Schedule service appointments and coordinate with technicians to optimize workflow.
• Review vehicle history and communicate maintenance and repair recommendations clearly to customers.
• Provide accurate cost estimates and explanations of services and parts required.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

What You Can Bring To The Table

• Commitment: Ensure customers have a world-class service experience at every step, especially in scheduling and estimating vehicle service and repairs.
• Excellence: Provide knowledge and technical understanding to help customers understand and approve maintenance requirements, repair orders, and cost estimates.
• Authenticity: Engage with customers professionally, with clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by meeting challenging monthly goals.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.