Service Advisor

OpenRoad Franks Collision LLC; La Porte (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Opportunities for professional growth

Job summary

OpenRoad Franks Collision LLC is seeking a Service Advisor to act as the primary liaison between customers, insurers, and our repair staff. You will verify insurance estimates, provide ongoing updates, and manage billing for assigned vehicles.

The ideal candidate is customer-focused, detail-oriented, and able to work both independently and with a team in a fast-paced environment. E-Verify participation is part of our hiring process.

Qualifications

• Must have strong communication with customers and insurers.
• Ability to review and verify insurance estimates and shop estimates.

Responsibilities

• Serve as primary contact for customers and insurers throughout the repair process.
• Review and verify insurance estimates for accuracy and completeness.
• Provide regular status updates to customers.
• Submit estimates and supplements to insurers for processing.
• Oversee accounts receivable and ensure accurate billing and collections.

Skills

Customer service

Communication

Attention to detail

Team player

Self-motivated

Organizational skills

Education

High school diploma or equivalent

Tools

CCC One estimating

Job description

Description

Position Overview:

As part of the Open Road Collision group DBA Frank's Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Competitive compensation and benefits (discussed upon interview)
• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.