SERVICE ADVISOR

O'Brien Auto Group; Kirkland (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses

Vacation per hire date

Medical/Dental/Vision/RX

Disability/Life Insurance

401(k) match

Job summary

Toyota of Kirkland, part of the O'Brien Auto Group, is actively seeking a full-time Service Advisor. The role emphasizes customer service, advising, and dealership experience in a commission-based environment. Candidates should be team players who can handle administrative duties and drive customer satisfaction.

The position offers a base salary of $1,500 with commissions ranging from 5% to 9.5% based on production, and a rotating schedule. Equal opportunity employer.

Qualifications

• Experience advising or writing, customer service, and/or dealership experience.
• Strong communication and interpersonal skills suitable for a fast-paced dealership environment.
• Comfort with commission-based compensation and performance-based incentives.

Responsibilities

• Maintain customer satisfaction index higher than the manufacturer/branch averages.
• Ensure on-time completion of tasks and communicate delays to customers.
• Follow documenting standards on repair orders and customer information.
• Explain vehicle care and service options per manufacturer specifications.
• Provide accurate estimates and obtain customer approvals for add-ons.
• Attend weekly meetings and collaborate professionally with staff.
• Uphold nondiscrimination and safety policies and maintain a neat appearance.

Skills

Advising experience

Customer service

Dealership experience

Job description

Toyota of Kirkland , a dealership part of the O'Brien Auto Group, is currently seeking a full-time Service Advisors .

We are looking for a team player who has advising or writing experience , customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule.

The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities

This position has a base salary of $1,500 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater. The percentages start at 5% and go up to 9.5% based off production.

Benefits

• - Bonuses
• - Vacation – based on hire date and paid based on position.
• - Medical/Dental/Vision/RX
• - Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending.
• - 401(k) plus company match

Job Summary

The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities.

Responsibilities to Include

• - Maintain customer satisfaction index rating higher than that of the manufacturer, zone or branch average.
• - All Service Advisors must complete tasks on time and complete as promised to customer or the customer must be notified if promised time cannot be met. Always under promise and over deliver.
• - Maintain Dealership-prescribed standard for Hours Per Customer Repair Order Written.
• - Understand and follow Federal, State and Local regulations such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc.
• - Ensure that all documents are accounted for.
• - Accomplish the forecast that has been established by the GM and Service Manager.
• - Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• - Communicate with service customers to determine the nature of the mechanical problem(s) and offer logical diagnostic service(s) or repair(s) to satisfy customer problems.
• - Advise customers on the care of their car and the value of maintaining their vehicle in accordance with manufacturer specifications using service menus.
• - Provide accurate estimates, according to Washington State automotive law for all services or repairs sold and offer to return old parts. If the cost of service cannot be established during reception, leave open and contact the customer later by phone for approval.
• - All orders must include proper customer information including: mileage, delivery date, VIN, phone number, etc.
• - Obtain properly documented telephone approval for all Add-On sales when customers are not at the dealership.
• - Properly document repair order changes.
• - Indicate on repair order the exact repair instructions, making a special note of the main reasons the vehicle was brought in. Repair orders must be legible.
• - Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• - Attend regular weekly morning meetings.
• - Escalate any customer concern of the Dealership to proper management.
• - Follow the service drive dress code. Must have a neat appearance.
• - Perform active delivery to any guest in need.
• - Perform other duties as assigned by Management.
• - Regular attendance is essential.
• - Work in cooperative, positive & professional manner with all personnel in the company.
• - Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• - Must conform to company policy regarding non-discrimination and harassment.

Preferred Qualifications

• - Previous advising/writing, retail sales, and/or customer service experience preferred but not required.
• - A charismatic and relatable personality
• - Ability to communicate suitably through email, phone, or in person
• - A desire and drive to be successful with a positive attitude

Equipment/Machines/Tools Typically Used

Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.

Chemicals

Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.

Physical Demands

Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20 lbs or less on a frequent basis and carrying of 10 lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Candidates for this position must possess a valid Drivers License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Toyota of Kirkland is an equal opportunity employer and a drug‑free workplace.