Service Advisor

Duval Ford; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Opportunities for career growth

Job summary

Duval Ford is looking for an experienced Service Advisor in Jacksonville, Florida. You will greet customers, manage service appointments, and ensure a high-quality experience. Strong attention to detail and excellent communication skills are essential.

The role offers health insurance, a 401(k), paid time off, and opportunities for growth. Candidates must have 2–4 years in a similar position and a valid driver’s license.

Qualifications

• 2–4 years of experience as an Automotive Service Advisor is required.
• Proven record of strong CSI performance.
• Must be authorized to work in the United States.

Responsibilities

• Greet customers promptly and professionally.
• Schedule service appointments and manage daily workflow.
• Communicate effectively with technicians and customer service.

Skills

Communication skills

Attention to detail

Customer service orientation

Problem-solving abilities

Multitasking

Job description

Service Advisor

Duval Motor Company is seeking an experienced, customer-focused Service Advisor to join our team. In this role, you’ll greet customers, manage service appointments, prepare repair orders, and ensure a seamless, high-quality experience from start to finish. We’re looking for a reliable, detail-oriented professional with a strong commitment to exceptional CSI performance.

As a respected, family‑owned automotive group, Duval Motor Company is built on integrity, outstanding customer service, and a dedication to positively impacting the lives of both our employees and the customers we serve.

Responsibilities

• Greet customers promptly and professionally; gather and document vehicle information
• Schedule service appointments and manage the daily service flow
• Accurately write repair orders and clearly document customer concerns
• Conduct or coordinate test drives to verify issues when needed
• Review service history and inspect vehicles to recommend additional maintenance
• Educate customers on recommended services and maintenance requirements
• Provide accurate estimates for labor and parts
• Communicate effectively with technicians, parts department, and other internal teams
• Maintain consistent follow-up and deliver exceptional customer satisfaction
• Uphold Duval Motor Company’s service standards and brand reputation

Requirements

• Valid driver’s license
• Ability to pass pre‑employment screenings: background check, MVR check, and drug test
• Must be legally authorized to work in the United States
• Completion of Form I‑9 and required documentation within 3 business days of hire

Qualifications

• 2–4 years of experience as an Automotive Service Advisor (required)
• Proven record of strong CSI performance
• Excellent communication, interpersonal, and active listening skills
• Strong attention to detail and accuracy in documentation
• Ability to multitask, prioritize, and work efficiently in a fast‑paced environment
• Problem‑solving and analytical abilities
• Enthusiastic and customer‑service‑driven mindset

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth and development

Equal Opportunity Employer

Duval Motor Company is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.