Service Advisor

Tom Wood Automotive; Indianapolis (IN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Automotive in Indianapolis is seeking a service advisor who delivers a premier customer experience. You will greet clients professionally, listen to concerns, and clearly explain service recommendations while coordinating with technicians and parts staff to ensure timely, accurate repairs.

The role emphasizes strong communication, familiarity with dealership management systems, and a commitment to building lasting client relationships.

Qualifications

• Experience as Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair.
• Excellent communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack).

Responsibilities

• Provide a warm, professional greeting to every client and manage expectations.
• Listen actively to customer concerns and explain service recommendations clearly.
• Maintain regular communication regarding repair status, timelines, and needs.
• Write accurate repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts to ensure smooth workflow and cost estimates.
• Review completed work with customers and explain findings in understandable terms.

Skills

Customer service

Communication skills

Interpersonal skills

Multi-tasking

Tools

Xtime

Dealertrack

Job description

Join a Premier Automotive Team

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What You’ll Do:

• Customer Experience & Communication
• Provide a warm, professional, concierge-level greeting to every client
• Listen actively to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare precise cost estimates for repairs and maintenance services
• Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining transparency and trust
• Promote dealership programs, warranties, and service packages

Qualifications:

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.